RETURNS & EXCHANGES
What is Your Return Policy?
- 15 Day Returns
- Returns Only - No direct exchanges are available.
- Store Credit - If you would like to exchange for something else immediately we can provide Store Credit instead. Please submit return form below, wait for an RMA# from our support staff and store credit can be provided.
Are there any return restrictions?
RETURNABLE PRODUCTS MUST MEET THE FOLLOWING CONDITIONS:
- All items must be sent back with all original contents.
- Product must not show signs of wear or damage in any way.
- All SPECIAL SALE items are final and non-returnable or refundable.
- Order must not be a special order or a custom order.
Are Prescription Lenses Refundable?
Unfortunately No, All orders which you have added prescription (RX) are final sales and non-returnable goods because they have been altered.
When Will I receive My Refund?
Once your return is approved, you will receive a notification email. When we have received your returned order it will be inspected for missing items or severe damages. If approved, your refund will be processed and will be applied to your original payment method within seven (3-5) days.
Where do I ship my return?
Before shipping ANY returns back to us, please begin our easy returns form below. Do not ship anything back until you have filled out this form and have been provided an RMA from one of our customer support staff.
SHADESDADDY.COM / Returns Dept.
530 Sawgrass Corporate Parkway
Sunrise, FL 33325
What if I'm Returning International?
WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN MAIL FOR INTERNATIONAL RETURNS.
- Shipments outside of the USA may incur customs fees depending on the destination country. Customer is responsible for these fees. Any fees are paid to appropriate customs agency by the end customer.
- You are responsible with ensuring to comply with laws and regulations of the country of destination. Shadesdaddy does not have any responsibility on these additional charges that may apply.
- Please note that certain countries may require certain documentation before the items are sent. If the necessary information is not provided, this may result in delays in the return.
If you have any shipping questions, please contact customer service at firstname.lastname@example.org
WE WILL NOT ACCEPT YOUR RETURN SHIPMENT WITHOUT AN ISSUED RMA# (Return Authorization).