- 30 day returns: this is 30 days from the date your order reaches your shipping address.
- Returns only - no direct exchanges are available.
- Expedited shipping fees cannot be refunded.
RETURNS & EXCHANGES
What is Your Return Policy?
Are there return restrictions?
Returnable products must meet the following conditions:
- All items must be sent back with all original contents.
- Product must not show signs of wear or damage in any way.
- Order must not be a special order or a custom order.
Are Prescription Lenses Refundable?
No, all orders which you have added prescription (Rx) are final sales. These products are non-returnable because the products have been altered.
When Will I Receive My Refund?
Once your return is approved, you will receive a notification email.
When we have received your returned order, it will be inspected for missing items or severe damages. If approved, your refund will be processed and will be applied to your original payment method within 7 business days.
Where do I ship my return?
Before shipping any returns back to us, please begin our easy returns form below. Do not ship anything back until you have completed this form and have received an RMA# from our customer support staff.
SHADESDADDY.COM / Returns Dept.
530 Sawgrass Corporate Parkway
Sunrise, FL 33325
What About International Returns?
We are not responsible for lost or stolen mail for international returns.
- Shipments outside of the USA may incur customs fees depending on the destination country. Customer is responsible for these fees. Any fees are paid to appropriate customs agency by the end customer.
- You are responsible with ensuring to comply with laws and regulations of the country of destination. ShadesDaddy does not have any responsibility on these additional charges that may apply.
- Please note that certain countries may require certain documentation before the items are sent. If the necessary information is not provided, this may result in delays in the return.
If you have any shipping questions, please contact customer service at email@example.com
We will not accept your return shipment without an issued RMA# (Return Authorization).